Krypton Onboarding Core
A fragmented consumer onboarding pipeline reliant on manual video calls and unstructured emails, refactored into an asynchronous, multi-agent conversational engine operating over SMS and WhatsApp.
- Onboarding data integrity
- 100%
- Qualified conversion rate
- +42%
- Unqualified enquiries reaching staff
- -87%
The Core Achievement
Project Krypton completely automated a complex, multi-variable engineering qualification pipeline. Property verification demands deep technical diagnostics — incoming energy supply amperage, physical clearances, spatial layout limitations, estimated cable runs. A team of conversational, goal-based AI Agents replaced an expensive manual process of scheduled video audits and unorganized email threads: 100% structured data integrity, qualified conversion rates up 42%, and engineering teams insulated from low-intent, time-wasting interactions.
The Bedrock Challenge: Unstructured Telemetry & Operational Fatigue
The installation onboarding framework suffered severe data fragmentation before development.
The Telemetry Deficit
Determining whether a home was technically capable of a high-draw hardware installation required specialized infrastructure data that everyday consumers struggle to provide without active guidance.
Fragmented Communication Channels
Staff were forced into high-touch phone calls, live video reviews, and uncoordinated email threads to extract circuit-board photos and calculate cable metrics. Data scattered across isolated communication silos.
The Human Cost
Human agents burned unprofitable hours chasing uncommitted leads and hand-holding non-viable candidates through initial data collection — severe operational fatigue and high error rates in CRM entry.
Solution & System Architecture
An event-driven serverless agent network.
Omnichannel Conversational Interface / SMS + WhatsApp
An asynchronous intake channel living natively inside the consumer text apps customers use daily. Instant engagement with the brand — no external utility application to download.
Goal-Based Multi-Agent Orchestration Layer
A specialized network of micro-agents running in serverless execution environments. Rather than one generic chatbot, the journey is broken into modular, goal-seeking states.
Event-Driven Serverless Persistence / Lambda + DynamoDB
An ultra-scalable architecture on AWS Lambda and Amazon DynamoDB. State machines trace agent progress and chat threads; as agents extract clean data via schema-validated tool calling, backend integrations inject structured JSON payloads directly into the central CRM — eliminating human transcription omissions.
The Escalation Threshold / Deterministic Handover
A rigid quality gate. When the multi-agent system securely determines a property meets all compliance criteria, the lead is automatically approved. Anomalous engineering edge cases are gracefully packaged into a structured dossier and escalated to a human support worker.
The Philosophy: Flat Is the New Up
Automating administrative ingestion radically scales workforce productivity.
Zero Administrative Overhead
Shifting the burden of initial data capture onto autonomous digital agents dropped the cost to ingest and verify property data to near-zero.
Radical Team Productivity Multiplication
Human support teams are completely insulated from top-of-funnel noise. With 87% of unqualified or unengaged leads filtered by the AI, internal staff focus exclusively on pre-vetted, structurally viable, high-intent client portfolios.
Impeccable Compliance
Removing manual data entry guarantees that every booked installation is backed by comprehensive, standardized property telemetry — wiping out costly on-site abort costs.